Delivery Information

Delivery Information:

When will my assembled electric bike be delivered?

We are dispatching electric bikes within 2-5 working days of your order and will contact you to arrange a specific date that suits you

How will my electric bike be delivered to me?

We supply all bikes fully checked, tested in line with our strict PDI proceedures. Due to current restictions on courier services most of our bikes especially e-bikes will arrive boxed and once removed from this transit box only the simple attachment of the pedals and the installation of the handlebars onto the stem will be required. Please carefully unpack your bike and keep the packaging and box incase you should need to return the bike.

Due to not being able to fully build the bike we cannot be held responsible for the set up of the final set up and if unsure we recommend you have this set up by a qualified mechanic.

For electric bike orders we will always email our customers with the expected date of despatch to ensure that the date of delivery will be suitable prior to despatch.

For orders with a value over £20, a signature will be required upon delivery; we cannot instruct our couriers to leave an item in a safe place or without signature.

How will I know when to expect my item(s)?

Your email address is recorded during the ordering process and we will inform you when your item(s) are dispatched (Please note the above detail regarding built to order / assembled items). After we have dispatched you can expect delivery of your item within 1-2days (UK Mainland) and 2-3 Days (all other UK areas) although these time frames may be affected due to courrier volumes during this time (COVID-19).

If your order is for an electric bike you will be informed of the delivery day well in advance. We will also let you know as soon as possible if a delay in the delivery of your item(s) is anticipated.

Here at True North Cycle Hub we have implemented a couple of delivery options allowing us to give you the very best service and care for your products.

General parts & Parcels

We use TNT for our courier service, from time to time we may use a different courier if it means getting the parcel to you faster.

All our courier service providers provide delivery updates via Email/SMS You will be able to track the status of your order using the link.

Bikes

Click and Collect – Free
True North Deliver & Build – £35.00

To ensure you get the very best service and receive your bike in a safe and secure manner we offer click and collect from our cycle hub or we will use our trusted couriers to deliver your bike.

At an extra cost we also offer our bespoke ‘deliver and build’ service for addresses within 60 miles of ST13. (Contact us directly for distances greater than 60 miles)

If you choose our  deliver and build service you will recieve our full set up service at your delivery address. We will deliver your bike fully inspected and in full working condition. We will set up the bike for your personal set up or for predetermined parameters if the bike is for someone else.  You’ll recieve our usual excellent service by one of our trained technicians and ensure your bike is perfectly set up, with no nasty surprises and give you a full familiarisation of the bike and in the case of an e-bike a full explanation of all the controls and how to care for your bike.

Note: The charge applies even if bike is not delivered due to customer not being at location at agreed date and time slot.

Delivery Charges:

Orders under £50.00

Next Day Tracked & Signed: £5.99
2-3 days Tracked*: £5.49

Over £50 – £99.99

Next Day Tracked & Signed: £3.49
2-3 days Tracked*: £2.49

Over £99.99
Free Delivery

*Bike orders shipping to Northern Ireland, Highlands & Islands via Courier will be subject to an additional £35 delivery charge.

Please Note – It has been extremely challenging during the Covid -19 pandemic and as such we have experienced longer than stated delivery times. We kindly ask for your patience in these times and when out of our control

Orders placed after 3:30pm will be dispatched the following working day, which will be a Monday if your order is placed after 3:30pm on a Friday.

For most items, if we do not immediately have stock available you will see the approximate lead time or date when the product is expected with us on the product page before you add the item to your cart. These lead times assume our suppliers have stock available. When this is not the case we will contact you to advise of any delays to your order, otherwise – please wait the time specified before asking us where your order is.

Some items shown on our website are in stock with our suppliers, these items will take slightly longer to arrive.

Once your order is dispatched by our team, you will receive an email with a tracking number which allows you to track your order through our collectpro service provider or we will contact you to discuss our deliver and build option on e-bikes.

BIKE ORDERS
Whilst we try to hold good general stock of  Haibike, Focus, Fantic, Mondraker and Lapierre these premium brands are always in very high demand and your order may be subject to varying lead times accordingly dependant on model, size etc. Some parts and accessories may also be subject to slightly longer than expected leadtimes in the rare event that our suppliers are also out of stock.

Please call us if you have any questions regarding the lead time on your order. We will always contact you and keep you informed about your order

INTERNATIONAL ORDERS
At this time we are unable to ship internationally

FINANCE ORDERS
Where the finance option through Klarna is used for mail order purchases, the goods must be delivered to the customer’s home address as per the credit agreement. Goods sold in this way cannot be subsequently collected in-store or delivered to any address other than that shown as the current address on the credit agreement. Goods can only be delivered to the person named on the agreement or a family member of that person.

Delivery attempts, Non delivery & Cards

You will receive email/SMS notifications of delivery all items and a signature is mandatory on all items above £19.99 and cannot be left safe in any location or other address. This is to protect both ourselves and our customers in these challenging times.

If no one is available to sign a card will be left, you will need to follow the procedure for arranging non delivery, as detailed on the card.

Delivery will be attempted up to three times as standard. Following this the item will be returned to us and there will a returns charge of £6.50 (or £12.50 for XL shipments)

Contact us today!

True North Cycle Hub

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2021 Bikes coming soon

We are still waiting to add certain 2021 bikes to our web-site. If there are any bikes you are interested in specifically that we are not showing please fill out details below and we'll get back to you