Privacy Policy

True North Cycle

Hub, trading under True North Adventures Ltd cares about your privacy. All information remains confidential.

We do not disclose
buyer’s information to any third parties. We will only use the information that we collect about you lawfully (in accordance with the Data protection Act 1998). we collect information only for the following 2 reasons, firstly, to process your order, and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent and we will not pass on your e-mail address to other organisations unless you have given your consent. The information we collect about you, includes: your name, address, telephone number, email address, account details. We will never collect sensitive information about you without your explicit consent.

The information we hold is to the best of our ability accurate and based solely upon information we receive from you and it remains as up to date as it can be. You can check what information we hold about you, by writing to us. We will delete or correct any inaccuracies promptly. This information is held securely. If we intend to transfer your information outside the EEA (European Economic Area) we will
always obtain your consent first.

If you do give us personal information, either by filling out an order form or using the contact form, then you can be assured that this information will only ever be used in the way that you specify. Any sensitive data that you might supply can be assured to be safe. It is at no point stored in any form of electronic retrieval system to which persons outside true north adventures ltd could gain access.

We will not contact you unless it has been requested, nor will you be asked to buy anything and you won’t be flooded with e-mail. If your address exists in our mailing list database, every message you receive from it will contain a simple on-click removal facility, which results in immediate removal of that address from the database.

If you would like to inspect the data that we hold which respects to you, then please write, with proof of ID and send a stamped addressed envelope, with a cheque for £10 to cover administrative costs to;

The Data Handler
True North Adventures Ltd
Upper Hulme Mill
Upper Hulme
Leek
Staffordshire
ST13 8TY
United Kingdom

However, if you have never filled out any of the forms on this website, then we will not be holding any data about you.

If you have any comments/questions about privacy, please email us.

 

OUR WEBSITE COOKIES POLICY

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

 

COOKIES

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. 

These pieces of information are used to improve services for you through, for example: 

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast 

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.

 

OUR USE OF COOKIES

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example: 

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better 

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them. 

Learn how to remove cookies set on your device. 

There are two types of cookie you may encounter when using True North Adventures Ltd website : 

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site. 

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

 

FIRST PARTY COOKIES

*True North Adventures Ltd uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last. 

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name

Purpose

Typical content

_Session

This cookie speeds up your experience on our website if you visit us
more than once by remembering key information if you have set your browser to
allow it. For example your username when logging in, or your preferences when
browsing our website.

It is an anonymous customer ID cookie, so we do not save any
specific data about you at all
, just a unique _Session reference number

Cookies set by True North website

Name

Purpose

Expires

ASP.NET_SessionId
HttpReferer
Referer
dd_object

These only last for the session (visit) to our website, and help with
your movement through the website, and also let us know if you have visited
from a 'Referer' i.e. another website where we may have a link, or an article
about us. 

Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Wheelspin Cycles do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider

Name

Purpose

More Info

Google Analytics

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use
our site. We use the information to compile reports and to help us improve
the site. The cookies collect information in an anonymous form, including the
number of visitors to the site, where visitors have come to the site from and
the pages they visited. They do not contain any personally identifiable
information.

Google Privacy policy

Add This

_atuvc

The _atuvc cookie is created and read by our JavaScript on the client
side in order to make sure the user sees the updated count if they share a
page and return to it before our share count cache is updated. No data from
that cookie is sent back to AddThis.

Add This privacy

 

CHANGES TO THIS PRIVACY POLICY

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. 

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process! 

If you have any questions about our cookies policy or feedback please contact us on 01538 300517 or via our contact us page link at the top of the page.

 

Klarna Payment PRIVACY POLICY

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice

 

Contact us today!

True North Cycle Hub

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2021 Bikes coming soon

We are still waiting to add certain 2021 bikes to our web-site. If there are any bikes you are interested in specifically that we are not showing please fill out details below and we'll get back to you